"This is the second year we stayed there. We met with the agent to explain what we rented the home for. She agreed and we rented the property. This year, although she had my direct cell number, she left me a note on the island about everything she was disappointed in from the previous year—everything we discussed in person before renting the home.
In addition, the first year, I spoke with her and shared some things that needed to be fixed in the home, and when we returned this year, none of the...