Restinga da Marambaia Waterpark Vacations

Staff was great … breakfast was amazing … front desk staff very helpful. Room service staff went above and beyond!!

Everything , service , food and location.

Nice hotel. Staff were helpful and kind. Room was clean. Prices were reasonable for Spa. Massage was excellent. I stayed during Carnival. Nice location

Very Nice staff, well located

Everything excellent

The location of this hotel is fantastic, especially during Carnival. It made getting around very convenient and added so much to the overall experience. What truly makes this place stand out, however, is the staff. Every interaction I had was positive. The woman at the front desk was incredibly helpful and kind she seamlessly assisted me in switching rooms and even helped me secure a last-minute ticket to the Sambadrome, which I truly appreciated. Another front desk staff member (The Black Man) went out of his way to help me find transportation to the Sambadrome when it was extremely difficult to get a taxi and multiple Uber requests were unsuccessful. When it was time to leave, a staff member (A Young Black Man) kindly carried my bags out to the taxi on my way to the airport. The team’s professionalism and willingness to help are what make this hotel deserving of five stars in terms of service. I did pay a significantly increased rate about double the usual price due to Carnival, as the hotel is advertised as five-star. Unfortunately, the property itself did not meet five-star standards. My initial room, which I understand may have been assigned due to high occupancy, was not very clean and had issues with mosquitoes and dead roaches. It felt like a room that isn’t used often. After switching, my new room was an improvement, but still did not quite meet five-star expectations. The facilities fell short of a five-star experience, the staff and location would bring me back.

Buen lugar, muy comodo y buen servicio. La hamburguesa del room service super buena

Room was spotless, staff was incredibly hospitable and food was great, fresh fruits, fresh juice and flavourful coffee.

Great service. A very nice place to stay. Wonderful food and lovely people Staff very helpful

Everything , service , food and location.

The overall experience from the moment we arrived till the moment we left was excellent. Customer service was great and the room was beautiful, clean and very comfortable

The location was perfect. Breakfast was great! All the staff were really kind. Joao check us in and he was really great! They had a playpen setup for us with really cute baby bedding and toiletries. Which was appreciated. Room was a bit small but we were only there for one night.

Everything , service , food and location.

Room was spotless, staff was incredibly hospitable and food was great, fresh fruits, fresh juice and flavourful coffee.