Thompson Okanagan Luxury Vacations

The resort has turned into a refugee camp, booked 8 months ago the only room they had was first floor looking at the parking lot.Asked for a better view and not on first floor was denied. Also order the fish at the restaurant, was supposed to come with coleslaw and dipping sauce the waitress had no clue what the menu read, the so called fish was batter. Pool was supposed to be heated, it was cold. The bottom line the resort has sold out to permanent residents.

We had a very good stay. The hotel is somewhat dated and shows some wear, but it was clean and comfortable. The pet-friendly first-floor room was excellent, with direct outdoor access so we could take our dog out without having to walk through the lobby. Another feature we really appreciated was that the room had hard-surface flooring instead of carpet. When traveling with pets, we much prefer this to carpet from both a cleanliness and comfort perspective. Also, there was not an over, emphasis on perfume deodorizer often this happens in pet friendly locations that they deodorize to the point that anybody who sensitive to scent can’t breathe. We appreciated this because we were able to sleep without being congested by over scented products. Breakfast offered a good variety of hot and cold items, including fresh waffles. The only improvement I would suggest is providing a simple instruction sheet in each room explaining how to operate the TV/Chromecast system, shower controls, Wi‑Fi setup, and other room features. We eventually figured everything out, but a one-page guide would save guests a lot of confusion and reduce calls to the front desk.Overall, a very pleasant stay and I would definitely consider staying here again.

The resort has turned into a refugee camp, booked 8 months ago the only room they had was first floor looking at the parking lot.Asked for a better view and not on first floor was denied. Also order the fish at the restaurant, was supposed to come with coleslaw and dipping sauce the waitress had no clue what the menu read, the so called fish was batter. Pool was supposed to be heated, it was cold. The bottom line the resort has sold out to permanent residents.

The entire place was dirty. No room service to change out bedding. Black mold in bathrooms. Saw people pull up go inside there room and then leave because of state of room. Bad housekeeping all around

The resort has turned into a refugee camp, booked 8 months ago the only room they had was first floor looking at the parking lot.Asked for a better view and not on first floor was denied. Also order the fish at the restaurant, was supposed to come with coleslaw and dipping sauce the waitress had no clue what the menu read, the so called fish was batter. Pool was supposed to be heated, it was cold. The bottom line the resort has sold out to permanent residents.