Ascension Island Beach Vacations

Ask for a clean room. Everything was dusty and there was trash from previous visitors left behind. Found chewable tobacco under the bed I threw it away it’s just the thought that counts of having a clean rooms before guest arrival it is just common courtesy I thought or maybe that doesn’t exist anymore, especially since I had my kids with me. Hope this helps.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

There was no one at the desk when I arrived. No hot water the first morning. When I called about it, the front desk person was like “oh well, I’ll report it to maintenance.” For what I paid, they should have moved me to a different room immediately. But they did not care. I guarantee that I won’t be returning.

Great stay. Beautiful room.

The view was gorgeous at night with all the lights. We loved it! ~ Always Grateful. ~

The suite I got was unbelievable , best view ever from Brooklyn bridge . The service , the staff , everything perfect . Just the roof & pool and the is nothing crazy, honest , is very little , . Few chairs lit bit disappointed from the one in Miami . …

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

clean

Great stay. Beautiful room.

There was no one at the desk when I arrived. No hot water the first morning. When I called about it, the front desk person was like “oh well, I’ll report it to maintenance.” For what I paid, they should have moved me to a different room immediately. But they did not care. I guarantee that I won’t be returning.

The suite I got was unbelievable , best view ever from Brooklyn bridge . The service , the staff , everything perfect . Just the roof & pool and the is nothing crazy, honest , is very little , . Few chairs lit bit disappointed from the one in Miami . …

This hotel goes way beyond what one would normally expect. The room was essentially a luxury apartment. Two large flatscreens. A modern bathroom with shower. A huge bathtub in the bedroom. Washer and dryer. Complete kitchen.

There was no one at the desk when I arrived. No hot water the first morning. When I called about it, the front desk person was like “oh well, I’ll report it to maintenance.” For what I paid, they should have moved me to a different room immediately. But they did not care. I guarantee that I won’t be returning.

I specifically told the front desk at check-in that I have a smoke allergy and asked for a room with absolutely no smoke smell. The front desk agent even mentioned that several guests had already come down that day to complain about smoky rooms, which was surprising since this is supposed to be a non-smoking hotel. After waiting in line for about 30 minutes to check in, we finally got to our room. The moment we opened the door, we were hit by a very strong cigarette smoke odor. It was so bad that even my husband, who is a smoker, couldn’t tolerate it. We had to go back downstairs and wait in line for another 30 minutes to request a different room. Unfortunately, the second front desk employee who helped us showed no empathy or apology for the inconvenience. The first employee who had checked us in also saw us return but never acknowledged the situation or apologized. We even had to ask for an update before anyone told us they were looking for another room. In the end, we were moved from a king room to a room with two double beds. By the time everything was resolved and we finally got into the new room, it was already around 3:00 a.m. Thankfully, the replacement room did not smell like smoke, and at that point we were too exhausted to go back downstairs again. The hotel itself was fine, but the room quality and especially the lack of empathy and customer service from the front desk made this a very disappointing experience.