Fidji − Voyage pas cher

I’m very disappointed with my experience with Beachcomber Island Resort. I had a booking for 15–17 August which I had made because I was travelling to Fiji for a work meeting. Unfortunately, the meeting was postponed, meaning I could no longer travel on those dates. I contacted the resort and asked if they could provide a refund or, alternatively, a credit towards a future stay. I completely understood that my booking was non-refundable, and I was simply asking whether they could make an exception given the circumstances. The most frustrating part was the lack of communication. I waited 6 days for a response to my request and had to repeatedly follow up, including calling the resort because I wasn’t getting a reply. By the time I received a response, I had very little opportunity to do anything with the booking. Had they responded promptly, I could potentially have made alternative arrangements or even given the booking to someone else. Unfortunately, the resort ultimately refused to provide either a refund or a credit. What makes this particularly disappointing is that I had the exact same situation with another hotel in Fiji during the same week, and they were understanding and provided a refund without any issues. I understand that different hotels have different policies, but I feel there should be some level of customer service and flexibility when someone contacts you in advance and is willing to rebook in the future. I had actually intended to stay at Beachcomber

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Chambre propre et confortable environement paradisiaque, choix de restaurants et activités variées. Le personnel est top.

Le Hilton à besoin de maintenance. Les portes des chambres sont bruyantes (les portes des voisins claquent chaque fois qu’elles ferment). Les meubles sont tachés. Les îlots de sable sur la propriété sont supposés avoir deux chaises longues et un paravent. La plupart manque un, deux ou l’ensemble des articles. Ce qui sauve cet établissement: le personnel. Gentil, aidant, souriant.

Le Hilton à besoin de maintenance. Les portes des chambres sont bruyantes (les portes des voisins claquent chaque fois qu’elles ferment). Les meubles sont tachés. Les îlots de sable sur la propriété sont supposés avoir deux chaises longues et un paravent. La plupart manque un, deux ou l’ensemble des articles. Ce qui sauve cet établissement: le personnel. Gentil, aidant, souriant.

Chambre propre et confortable environement paradisiaque, choix de restaurants et activités variées. Le personnel est top.

The InterContinental Fiji is a beautiful hotel with a stunning beach and great facilities. Unfortunately, our experience this time wasn’t as good as during our first stay. Our room was very close to the lounge area and quite noisy in the evenings. We also found very limited vegan options. The most disappointing part was the service at the poolside restaurant. Our order was mixed up and the staff didn’t seem very concerned about fixing it, which was surprising since people in Fiji are usually incredibly kind and caring. A beautiful place, but sadly not the experience we had hoped for this time.

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The InterContinental Fiji is a beautiful hotel with a stunning beach and great facilities. Unfortunately, our experience this time wasn’t as good as during our first stay. Our room was very close to the lounge area and quite noisy in the evenings. We also found very limited vegan options. The most disappointing part was the service at the poolside restaurant. Our order was mixed up and the staff didn’t seem very concerned about fixing it, which was surprising since people in Fiji are usually incredibly kind and caring. A beautiful place, but sadly not the experience we had hoped for this time.