West Guilford Vacation Packages

Was perfect for what I needed

The room facilities were acceptable, but they did not quite live up to the hotel’s reputation. One of the sinks was clogged when we checked in, although it was fixed upon request. The shower glass door would not close properly, causing water to splash out into the bathroom. Most of the staff were polite and friendly, which we appreciated. However, the housekeeping service needs improvement. Our room was not cleaned at all the second day, even after I reminded the staff. It was still not done two hours later, which was quite disappointing. I then called the front desk to request clean towels instead, and it took over 40 minutes for them to be delivered. Overall, the service level was not what we expected.

We had a great one night stay - in Bala for a concert at The Kee. Rooms are not generally air conditioned but we lucked out with one. Clean and well taken care of. Would definitely stay again but would insist on an air conditioner!