Troutman Library

No hot tub or pool as advertised. Walked 9 flights of stairs because the elevators didn’t work. Zero signs. The staff is terrible. I also valeted my car. After paying for expedited I waited 49 minutes before begging the attendant for my keys and went and got my car myself. No one cared this entire time including the mailer on the bonvoy app to the staff. I overpaid

Super

Hotel well located in Clemmons and seems to be all new and very clean. However: - I had chosen this hotel for its indoor swimming, which was closed for my fully week of stay. - there is like a fan noise in all the rooms which cannot be turned off despite the AC and heater being stopped. I am not difficult but had to sleep with earplugs. Receptionist has tried to change my room but it was the same in the other room - breakfast poor quality, food not so good and plastic everywhere - they have locked 2 times the total amount as a deposit on my credit card (near 1500$ locked) Hotel manager have not been able to help me and no receipt have been given.