Title: Hotel y Restaurante El Ciruelo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel y Restaurante El Ciruelo Hotel with free valet parking, 4-minute walk to Artisan Market of Tepoztlán ![4 Suite Max with Fountain and Mountain View - Pet Friendly](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/cdd394f2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/99c80c07.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/w2985h4749x18y0-1c92303b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![6 Suite Joaquín with jacuzzi and mountain view | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/18b57e5e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/w2736h1969x8y40-2e145fd1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Artisan Market of Tepoztlán and Tepozteco Pyramid, Hotel y Restaurante El Ciruelo provides a terrace, a coffee shop/cafe, and laundry facilities. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a business center. 9.0 Wonderful ## Popular amenities - - Bar - Breakfast available - Spa - Pet-friendly - Laundry ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down comforters, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/9889ccca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Suite Francisca with Fountain and Mountain View - Pet friendly 10.0 Exceptional 2 reviews ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - 431 sq ft - Mountain view - Sleeps 3 - 1 King Bed ![Premium bedding, down comforters, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/b56b07e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Suite María with Fountain and Mountain View - Pet friendly ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![Premium bedding, down comforters, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/cb501840.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3 Suite Federica with Fountain and Mountain View - Pet friendly 10.0 Exceptional 1 review ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![4 Suite Max with Fountain and Mountain View - Pet Friendly](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/afc274d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 4 Suite Max with Fountain and Mountain View - Pet Friendly 10.0 Exceptional 1 review ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![5 Suite Diego with jacuzzi and mountain view | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/a1f34b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 5 Suite Diego with jacuzzi and mountain view 10.0 Exceptional 1 review ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![6 Suite Joaquín with jacuzzi and mountain view | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/66636df3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 6 Suite Joaquín with jacuzzi and mountain view 8.4 Very good 5 reviews ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![7 Suite Sofía with jacuzzi and mountain view | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/26c19566.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 7 Suite Sofía with jacuzzi and mountain view ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![8 Suite Nicolás with jacuzzi and mountain view](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/f7c54efe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 8 Suite Nicolás with jacuzzi and mountain view 8.8 Excellent 3 reviews ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![9 Suite Jerónimo with jacuzzi and mountain view](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/969384ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 9 Suite Jerónimo with jacuzzi and mountain view ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![Terrace/patio](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/b1e81374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 10 Suite Santiago with jacuzzi and mountain view 8.0 Very good 1 review ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![11 Suite Antonio with small pool and mountain view | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/003b5034.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 11 Suite Antonio with small pool and mountain view 8.0 Very good 1 review ### Highlights Yard Deck/patio Heating Flat-screen TV Select Comfort bed Premium bedding Down duvet Ceiling fan - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Hotel-El-Ciruelo.h83722696.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Hotel-El-Ciruelo.h83722696.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.98681%2C-99.09934&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CmWiviwgA9TQxR2LLbz9jGsYtdM=) 17 Av. Ignacio Zaragoza Santisima, Tepoztlán, MOR, 62520 #### What's nearby - Artisan Market of Tepoztlán - 3 min walk - 0.3 km - Experiencia Tepoztlan Language School - 7 min walk - 0.6 km - Bajo La Montaña - 2 min drive - 1.2 km - El Suspiro Tepoztlan - 2 min drive - 1.9 km - Casa Chavela - 3 min drive - 2.7 km #### Getting around - Benito Juarez International Airport (MEX) - 92 min drive #### Restaurants - ‪El Ciruelo - ‬1 min walk - ‪Tepoznieves - ‬4 min walk - ‪Cacao El Dulce Sabor De La Naturaleza - ‬4 min walk - ‪Terraza 360 - ‬1 min walk - ‪Mercado de Comida - ‬4 min walk ## About this property ### Hotel y Restaurante El Ciruelo Upscale hotel near Artisan Market of Tepoztlán Located close to Tepozteco Pyramid and El Tepozteco National Park, Hotel y Restaurante El Ciruelo provides a terrace, a coffee shop/cafe, and laundry facilities. Treat yourself to a deep-tissue massage or other spa services. In addition to a bar and a business center, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additional perks include: - Free self parking and valet parking - Cooked-to-order breakfast (surcharge), a banquet hall, and luggage storage - A porter/bellhop, concierge services, and a gift shop - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel y Restaurante El Ciruelo feature perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and bathrobes. Other amenities include: - Select Comfort beds and down comforters - Bathrooms with rainfall showers and hair dryers - 43-inch flat-screen TVs with digital channels - Private yards, wardrobes/closets, and children's slippers ## Similar properties ![Outdoor pool, open 8:00 AM to 8 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191745/7ceec722.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Posada del Tepozteco - Hotel & Gallery San Miguel - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 380 reviews CA $252 CA $301 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=2191745&PinnedHotelID=2191745&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/36000000/35570000/35564000/35563952/b64cb283.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real del Valle Tepoztlan Tepoztlán - Pool - Breakfast included - 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Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 299 for adults and MXN 350 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining ### Family friendly - Laundry facilities ### Conveniences - Gift shop/newsstand - Laundry facilities - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service ### Business services - Business center ### Outdoors - Terrace ### Spa - Deep-tissue massages - Hot stone massages - In-room massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible restaurant ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Down comforter - Premium bedding - Select Comfort mattress ### Bathroom - Bathrobes - Children's slippers - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch flat-screen TV with digital channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Access via exterior corridors - Desk - Heating - Iron/ironing board on request - Laptop workspace ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of MXN 350 per accommodation, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 44 lbs per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 299 for adults and MXN 350 for children - Pet fee: MXN 350 per accommodation, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel El Ciruelo Hotel Hotel El Ciruelo Tepoztlán Hotel El Ciruelo Hotel Tepoztlán ## Frequently asked questions ### Is Hotel y Restaurante El Ciruelo pet-friendly? > Yes, Hotel y Restaurante El Ciruelo allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 350 per accommodation, per day. Service animals are exempt from fees. ### How much does it cost to stay at Hotel y Restaurante El Ciruelo? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at Hotel y Restaurante El Ciruelo on Nov 3, 2025 start from CA $202.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tepoztlan-Hotels-Hotel-El-Ciruelo.h83722696.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel y Restaurante El Ciruelo? > Self parking and valet parking are free at this property; nearby parking is also free. ### What time is check-in at Hotel y Restaurante El Ciruelo? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel y Restaurante El Ciruelo? > Check-out is at noon. ### Where is Hotel y Restaurante El Ciruelo located? > Situated in Tepoztlán, this hotel is 0.2 mi (0.3 km) from Artisan Market of Tepoztlán and 1.4 mi (2.2 km) from Tepozteco Pyramid. El Tepozteco National Park and University of the State of Morelos are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel y Restaurante El Ciruelo Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 183 8 - Good 47 6 - Okay 15 4 - Poor 12 2 - Terrible 6 ### 9.2/10 Cleanliness ### 9.4/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Jose Oct 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is great, staff is helpful and friendly, food is very tasty. ##### Jose Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### nicholas Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and restaurant is beautiful and the perfect place for a romantic getaway. ##### nicholas Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Evert Jul 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nicely located property. A little dated, but with great service and a great restaurant. ##### Evert Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Sara Jul 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is very nice and quiet. The views from the room are beautiful, the staff 10 out 10 ##### Sara Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Ricardo Kumar Sep 7, 2025 Liked: Cleanliness, amenities Excellent ##### Ricardo Kumar Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jeronimo Mar 21, 2025 Nice hotel ##### Jeronimo Stayed 1 night in Feb 2025 ### 8/10 Good #### Soledad Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was nice and it's close to everything, nice location. ##### Soledad Stayed 1 night in Feb 2025 ### 8/10 Good #### Archivaldo Jun 10, 2024 Liked: Cleanliness, staff & service, amenities Good place to stay in the town and good food at it ##### Archivaldo Stayed 1 night in Jun 2024 ### 8/10 Good #### Jorge Jun 13, 2024 Excellent location and very good food ##### Jorge Stayed 1 night in Jun 2024 ### 10/10 Excellent #### carrie Jun 30, 2024 Lovely boutique hotel with a great location and an excellent restaurant! ##### carrie Stayed 1 night in Jun 2024 ### 8/10 Good #### Antonio Oct 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Antonio Stayed 2 nights in Oct 2024 ### 8/10 Good #### Archivaldo Aug 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its Nice and Cousy but to much light enter into the Room ##### Archivaldo Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Michael Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect! Absolutely beautiful room and hotel. Very comfortable. ##### Michael Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Alejandro Aug 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very peaceful and private space with unique views and an incredible service ##### Alejandro Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Rafael Apr 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel with beautiful rooms. The view from our room was great and really enjoyed the jacuzzi. Loved the experience ##### Rafael Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Maria Nov 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Tepoztlán hotel Beautiful hotel, close to everything. One of the highlights of our Mexico trip. We stayed in Federica room #3, not hot tub but the room was still amazing with a private patio ##### Maria Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Maricarmen Jul 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is located at the heart of Tepoztlán making it very easy to enjoy the town. Our bedroom was breathtaking, with an unbeatable view, spacious, clean and confortable. 5 star service, will be coming back! ##### Maricarmen Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Alma C. May 28, 2025 Disliked: Cleanliness, property conditions & facilities Probably needs to be updated. Not clean enough. ![](https://a.travel-assets.com/ugc/hotel-reviews/9bf252db-d114-40fe-a8a6-2a9eabe713b0-1748460651230.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alma C. Stayed 2 nights in May 2025 ### 8/10 Good #### Javier Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service excellent food convenient clean. Except the shower head wasn’t working and the drain was too Slow .otherwise was good thank you for your service…. ##### Javier Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Stephen Mar 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location I have used their restaurant many times, but it is my first time staying in the hotel. I absolutely loved it. I am not going to say anymore because I don’t want everyone to discover this gem and make it unbookable! ![](https://a.travel-assets.com/ugc/hotel-reviews/9B00D632D8C2D968E967144E11F918D3764FEF901711564994108.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5E103EEA6B207120B2D914D5800F676534A265861711564996092.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B5276B71289F5A43B8356C876D43D3E79116B0B01711564995715.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/03D889D48EDA4EAD02D6A5B88BF6EA66A95298661711564995452.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephen Stayed 1 night in Mar 2024 ### 8/10 Good #### Richard Aug 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room Antonio is nice. Unfortunately the pool is very small looks more like a large tub and the water is not heated. Everything else was very enjoyable. ##### Richard Stayed 1 night in Aug 2024 ### 8/10 Good #### Richard May 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Nice little hotel. Not much experience in the hotel industry since it is very new. Tepoztlán is dead during the week which means less staff. Hotel hostess did everything from front desk, to take things to the room and almost park the car. Need to work on that during the week. Weekends a lot mor staff. ##### Richard Stayed 1 night in May 2024 ### 8/10 Good #### David May 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Hotel, most of the things are in a good shape. But in our room the mosquitos net were damaged. So we had much mosquitos in the room. Sadly there is no A/C in the room. In our time it was super hot in the room. Combined with the mosquitos was not the best nights we had. But overall the staff and the hotel is still a nice Hotel to stay. The staff really take care about your wishes. ##### David Stayed 2 nights in Apr 2024 ### 4/10 Poor #### diane Jun 9, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Grounds crew working and using electric skill saw directly outside our door for both of our days. Water pressure very low for cold water so only option was a trickle or scalding. Big gaps under doors to outdoor areas, cleanliness not great. Given the price we paid we expected more…. $9078 pesos for two nights. ##### diane Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Myriam Oct 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel limpio , buen servicio y la comida muy buena , con platillos originales y de alta cocina ![](https://a.travel-assets.com/ugc/hotel-reviews/b6f4fe9f-f8ec-479c-8823-31128c6cf31e-1760970203319.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Myriam Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - 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