St Charles Convention Center Tours and Activities

I love absolutely the Cheshire but I was a little disappointed at the cleanliness and condition of the property during our last visit. Our rooms floors were dirty, the baseboards were covered in dust, and the furniture in the rooms were pretty dinged up. We also booked a room for four guests and realized we were only left two towels, two wash cloths, and barely enough toiletries to share between us. As someone who is in the hospitality business myself, I expected a little more attention to detail. Especially for what we paid for the one night stay. We love the tavern and the food from there is always a hit after a long day of exploring the city. The breakfast was great, as usual. We will absolutely be back but wanted to be honest about our room

The room was dated and old. Peeling wallpaper, moldy caulk in the bathroom, stains on the bedding. Worse, the room phone didn’t work and despite asking for housekeeping daily, no one came. When you complained in the evening, housekeeping had already gone home. Staff had the nerve to laugh and joke like it was funny that we’d done days without trash being taken out or having received towels.

We were here for a wedding. Our room was very nice but my son’s bathroom was disgusting and not clean, they had to switch rooms and the only compensation they gave them was a food voucher. Not acceptable with blood and vomit not cleaned from previous guest. We expected more for this caliber of hotel.