Forfaits vacances – Shunde

Great location. The rooms are big and hug and the most important part is the staff. Very very helpful. I will use this hotel in my next visit.

房間乾淨，很大，有提供機場免費接送服務很方便，不過要提前預約。

I arrived and I had message them and told them the time and date as they requested but they made no effort to accommodate me and said there was no room in the vehicle to pick me up. My Chinese gf fight with them until finally a car showed up a hour later but was over full of people and we had to squeeze in, at arriving at hotel they said they never got the money and Expedia stoled it and they only receive $30 a night and they was refuse give the free breakfast. Also initially they said I did not book a room and my card was not charge but for 3 days say it they could charge they would but refuse cancel the room so I could make other plans saying they would keep the money if it eventually showed up in the computer stating its pc error.. how ever I believed it was just lag time from Expedia for them to receive the funds they would tell my gf in Chinese there no reservation while telling me they refuse to cancel the order even it never went through .. Then they said I did not pay $89 even know I had the receipts saying I was scammed online and I could not get the free breakfast or pay for it because I was a foreigner, I should log on and pay $25 also the sign said the breakfast is $5 at the hotel but they would not let me pay. and the hotel room luxury one. I had purchase was $30 a night not $89 I had paid. so either way I felt I got ripped off and staff was unhelpful and did not try anything to fix the situation just refused to talk to us and would just walk away say I was scam

All staff members were super friendly, no matter their position – from front desk to housekeeping, everyone made us feel welcome and safe. The rooms were spotlessly clean, and the hotel's own garden provided fresh air and a peaceful vibe. Even though it was fully booked during my stay, I never felt crowded. My kids could safely run around from our room to the playground without any worries, and they absolutely loved feeding the hotel's alpacas and rabbits – they wanted to interact with them every single day! They also got to experience picking fresh crops in the garden, something city kids rarely get to do. Plus, there are several farm-style restaurants just a short walk away for local meals. If you're living in a busy city and need a relaxing escape, I highly recommend Bella Vita. Overall rating: 4.5/5.

The hotel is okay for a one night stay but not for everyone. Although the room was advertised as non-smoking, it clearly smelled of cigarettes and an ashtray was available in the room. It seems it’s also possible to smoke in the corridors. The hotel is clean but generally smells due to this issue. Another disappointing aspect was the distance from the airport. Unlike what appears on the hotel’s description, it is actually located around 20 minutes by car from the airport, the information provided on the website is deceiving. The shuttle works and is made available as needed however hotel was not responsive before arrival and had to ask airport staff to call them to send the shuttle (which was sent rapidly) Overall, quite disappointed with the hotel