Service Trailhead Tours and Activities

Great cold air conditioning, but could use better cable services seems to be out in my room but nice stay other than the cable nice people that work there too!

Great

Firstly, five stars for Fletcher, the night desk clerk doing his best, running around being jolly and generally awesome. But that's where the positives end. For a 4-star hotel, I expected better. The architecture is a vibe. But the interior needs a major refresh. Chipping paint, filthy entry carpets, cracked elevator tiles greet you. There is no valet, the parking garage is across the street but there is no direct access to the hotel. There is no concierge and no one to assist with luggage. The entry is up a flight of stairs, so carrying luggage is required, NO ADA ACCESS. The lounge and restaurant on site have minimalistic menus and mediocre food, although service at Gracies was amazing. Outside of Fletcher, the front desk staff were less than helpful and rarely made eye contact, asking every time we walked by, if we were checking out. The room itself, a corner suite, had high ceilings, a massive walk-in closet and was generally spacious. Coffee in room was provided as decaf only, a true insult to PDX culture. The furniture was in need of repair, lamps all flickered, most outlets were nonfunctional and the ironing board was so old, the cover crumbled when opened. The air return grates were thick with dust, not great for allergies. The TV provided basic cable, 13 channels, you get more at Motel 6. The hotel itself has no amenities, though generally quiet, I wouldnt stay here again.