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Grand Velas Riviera Maya - All Inclusive

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Luxury
VIP Access
5.0 star property
9.6

Exceptional

Riviera Maya sanctuary by the sea

Michelin-caliber dining awaits across eight exquisite restaurants with innovative cuisine rivaling top city establishments. The serene spa features an unforgettable hydrotherapy circuit. Perfectly manicured grounds lead to powder-white beaches with attentive staff providing cabanas and refreshments.

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Nature View Suite - Zen Experience

Premium bedding, down comforters, pillowtop beds, minibar (free items)

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(10 reviews)
  • Resort view
  • 1184 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Nature View Suite with Pool - Zen Experience

A hotel room with a large bed, a desk, and a chair. There is a window with red curtains and a view of greenery outside.

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 1184 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Ambassador Suite Ocean View

A hotel room with two beds, a dining area, a TV, and a large window with a view.

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1270 sq ft
  • 10 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Zen Grand Two Bedroom Family Suite Nature View

A hotel room with a large bed, a desk, a chair, a red curtain, a window with a view of trees, and a tent outside.

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 2368 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

A baby room with a changing table, a baby rocker, a crib, and a stroller.

Ambassador Two Bedrooms Family Suite Ocean View

  • Ocean view
  • 2540 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

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About the area

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention center. The area's natural beauty can be seen at Tres Rios Ecopark and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. El CamaleĆ³n Mayakoba Golf Course is another place to visit that comes recommended. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with hiking/biking trails and ziplining. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carretera CancĆŗn-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El CamaleĆ³n Mayakoba Golf Course
    9 min drive - 3.2 km
  • Gran Coyote Golf
    13 min drive - 6.0 km
  • Playa Xcalacoco
    14 min drive - 6.7 km
  • Tres Rios Ecopark
    15 min drive - 8.1 km
  • 28 de Julio Square
    15 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    48 min drive

Restaurants

  • Amaranto
    13 min drive
  • Fresco Bar
    13 min drive
  • Privilege Lounge
    20 min walk
  • Margarita
    13 min drive
  • YucatĆ”n Main Restaurant
    12 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

  • Luxury all-inclusive property near El CamaleĆ³n Mayakoba Golf Course
  • Take advantage of an adjacent golf course, 3 swim-up bars, and 2 beach bars at Grand Velas Riviera Maya - All Inclusive. With a beachfront location, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a hot stone massage, or hydrotherapy at SE Spa, the onsite spa. Be sure to enjoy a Michelin star rated meal and Fusion cuisine at the 8 on-site restaurants. The gym offers yoga classes and Pilates classes; other things to do include beach yoga, hiking/biking, and kayaking. Free in-room WiFi, with speed of 100+ Mbps (good for 1ā€“2 people or up to 6 devices), is available to all guests, along with 3 poolside bars and a free grocery shopping service.
  • Additional perks include:
    • 3 outdoor pools and a children's pool, along with 3 swim-up bars, sun loungers, and pool umbrellas
    • Limo/town car service, free bicycle rentals, and babysitting (surcharge)
    • An elevator, a banquet hall, and karaoke
    • Multilingual staff, beach towels, and massage treatment rooms
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 539 rooms boast comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and pillow menus.
  • Extra conveniences in all rooms include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
    • Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and children's robes
    • 65-inch HDTVs with premium channels
    • Balconies or patios, wardrobes/closets, and daily housekeeping

All-inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and Ć  la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Snorkeling

Land activities

    • Bicycling
    • Fitness facilities
    • Miniature golf
    • Soccer
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Cooking
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

Awards and affiliations

  • Eco-Certified Property
  • This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1ā€“2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocina de Autor (+12)
  • Frida
  • Lucca
  • Piaf (+12)
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Playground
  • Shopping
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (94,548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Designated smoking areas
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of Jul 22, 2026, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on Aug 9, 2026 start from CAĀ $1,401, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Grand Velas Riviera Maya - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is in the city center and 3 mi (4.7 km) from El CamaleĆ³n Mayakoba Golf Course.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 841 out of 979 reviews
Rating 8 - Good. 91 out of 979 reviews
Rating 6 - Okay. 21 out of 979 reviews
Rating 4 - Poor. 15 out of 979 reviews
Rating 2 - Terrible. 11 out of 979 reviews

Reviews

Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing staff and food is fantastic.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vacation. Food and entertainment were top notch
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and food is pretty good. The pools are a bit chilly.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented resort with over the top service. The food was excellent wish they had an evening buffet to feed our toddlers who didnā€™t appreciate nice sit down dinners after an active pool and beach day
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rachel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must. Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is. Everything about this vacation was amazing and we can not wait to go back!
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful beach. All the restaurants are clean and foods are delicious. The room is very clean and service is excellent.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Egidius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Hospitality was top notch! Overall really clean , the spa was amazing as well. The beach was kept clean all the time as well.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Karolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts in Cancun Area to stay with the family.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Conor

Liked: Cleanliness, staff & service, amenities
Overall excellent. Very relaxing. Food of a high quality by all inclusive standards. Some knocks being the spa was hilariously expensive, and some of the housekeeping lacked thoroughness. Would return if looking for a relaxing break.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Daniel Ford

Liked: Cleanliness, amenities, property conditions & facilities
The food is in another LEVEL. And not just at the restaurants. The poolside food is excellent, and everything is so fresh and beautifully prepared. The service is some of the best Iā€™ve ever experienced. The grounds are immaculate. Itā€™s the best hotel experience Iā€™ve had in Mexico, by FAR.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Oldemar

Liked: Cleanliness, staff & service, property conditions & facilities
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach and gorgeous rooms. Excellent friendly service.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with amazing staff and service.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstanding!
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

COREY

Liked: Cleanliness, amenities, property conditions & facilities
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing restaurants. Very large, quiet pools.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Anamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Elizabeth Salomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place itā€™s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Mayelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff , amazing services
Stayed 4 nights in Apr 2024