Patrick Park Tours and Activities

Great place to stay!

We made this booking through Expedia and received plenty of notifications in advance of our stay about the property. When we arrived after 10:00pm to check in the access for guests was on a busy road and there were homeless folks loitering nearby. As I was in a new city and there was no sign of a concierge or security nearby I chose to just drive around to the hotel parking area since I was travelling alone with my teenage child. Once in the underground parking I found clearly marked signs about how to proceed as a hotel guest. However once we unloaded the car and got to the elevator door we found it to be locked with no notice or explanation of how to proceed. I tried calling the front desk and there was no answer. Rather than put all our luggage back in the car my child and I carried all our luggage up a flight of stairs to the hotel lobby since only the elevator door was locked, not the stairwell door. When we arrived at the front desk a woman who was designated as a supervisor was working alone. I explained what had just happened and she was totally unhelpful leaving our check in experience very unpleasant and beginning our stay negatively. I expected the manager to contact me the following morning and no one did. In the end the parking for this hotel is inaccessible after 10:00pm for guests who require an elevator or have mobility issues.

Good hotel and our group enjoyed our stay. Convenient location, good clean rooms, and the staff were helpful.