Ngọc Kinh Vacation Packages

The staff were lovely, as in most places in Vietnam, but for a high rated hotel, there is so much they could be doing better. This was our third and final stay while on our two week trip and was supposed to be the “go out with a bang” finale, but was the least impressive. I don’t want to complain, but have some suggestions for the future and perhaps things for others to consider while planning. Upon arrival at our room it was very hot. The air conditioning kept shutting off even when we left a room key in the slot. It was looked at three times before moving us to another room “only to sleep” and then the next day was confusing as to moving back or moving fully into the next room. Rooms were modern but not practical. Nowhere to put your toiletries, toilet paper mounted on the back wall instead of beside the toilet, a semi-sheer privacy curtain in the glass-footed bathroom, soaked bathroom floor after a shower. Nowhere for luggage. The elevators were always busy and full. The spa was not relaxing or very professional. Very nice staff, as mentioned, but loud, cold, and not what you would expect at a hotel. Construction happening on both sides very loud and all day from early. Very busy corner and very difficult area to cross the street to the beach. No currency exchange service or mail service. Construction happening in pool area and the pool toys were cracked and broken life rings. We were disappointed as our first two hotels were amazing for less

We loved our stay at the M hotel. We stayed in the junior deluxe suite which was beautiful and spacious and the view was incredible. Great location, we would stay again!

We loved our stay. The hotel is beautiful, we especially liked the huge comfortable bed and variety at breakfast. Quick walk to the old town and beautiful view out the window!

This was a good hotel for families but I don’t recommend for couples as the noise from children yelling and squealing in the pools started very early and went on till almost 11pm at night which carried all the way up to the 10th floor. Also need to mention that the food was very very expensive for Vietnam. But it is on a lovely beach front location.