Gruuthuse Museum Tours and Activities

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

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