Forfaits vacances – Murree

The hotel was clean breakfast was good but the main thing was the helpfulness and attention given by the hotel staff. They were amazing. Front desk staff was always available to answer questions and help with anything needed. The front door man was always attentive and ready to help out with my bags! I really get appreciated by all as a guest. Thank you!

My stay was a disappointment. I had specifically booked a deluxe double room online, but when I checked in, they gave me a standard room. And if that wasn't enough, the breakfast was a total letdown, there weren't many options to choose from. I definitely wouldn't recommend this place to anyone.

Beds are really uncomfort mattresses & blankets pillows everything needs to improve

Great hotel! Undergoing certain renovations currently (summer 2026) that i wish i knew about beforehand (pool was closed - spa options were sparse, construction workers around etc.) but the staff is EXCELLENT. very helpful. 24/7 valet that was a Godsend. your classic great hotel but make it smaller and cozier, plus more creative. overall we had a great stay.

I’ve stayed at this hotel on 2 occasions and have found the location great. Very close to restaurants and shops and far away enough to be in a very quiet and peaceful location. The F&B staff and Housekeeping team especially the housekeeping manager are all amazing, extremely polite, helpful, friendly and go above and beyond, thank you for this, you are the reason I came back a second time and you proved you are consistent. The front office, finance and reservations teams on the other hand need to be trained in basic procedures. My reservation was for 2 guests however on arrival I was alone, no one asked me if I would be alone or if someone would be joining me. After 2 days first reception came banging in on my door at 0800 claiming I hadn’t given them the ID for he second guest, I informed them my nephew was asleep, when he awakes, he will bring the ID down to them. After a couple of minutes, another team member came banging on the door, informing me I must go to reception, I told her, I had just informed her colleague we would bring the Id down. I then took the Id to reception myself, at which point I was told it was my fault that I had 2 guests and didn’t share the ID. I never at any point hid that there were 2 of us in the room, and in my previous stay, when I gave our ID’s they informed me there was no need for ID. I had to cancel a booking due to a family emergency, I was treated very badly and had to chase to get my 100k back, which they told me I wouldn’t get.