Mendip Spring Golf and Country Club Tours and Activities

Clean, spacious rooms, helpful staff, close to the station for easy access to trains to Cardiff.

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.

Very disappointed.. Stayed during the hot weather and when we arrived were given a room of the top floor! Air conditioning did not work and could not open the window as safety locked to only open a tiny bit.. Went to reception advised that no other rooms available and given a very rubbish fan.. Feel the room was expensive, the staff weren’t to bothered and no compensation or understanding given.. I would like to formally complain!