Le Rouet Vacation Packages

Great location, great facilities, nice staff

Stayed for two nights at this hotel and just wish it was more. We stayed in the two bedroom villa which was lovely. The breakfast was fabulous with a continental breakfast and a huge array of pastries. We had lunch one day and dinner on another and nothing disappointed. Extremely friendly staff and very helpful. The bedrooms were very comfortable with beautiful good quality linens lovely feather pillows and a great nights sleep. Parking was fine. There is a lovely pool that I didn’t get the chance to take advantage of. The hotel is located and close to a number of towns and villages in Provence Leas Baux, Fontvieille and St Remy and close enough to Arles.

The hotel itself was very pretty unfortunately there was not much in the area to walk around, so getting a car is quite important in my opinion

We arrived to a room that wasn’t ready at our confirmed 4pm check-in. The bathroom dispensers were empty — we had to call down to have them filled. On arrival a charcuterie and cheese board was brought to us; no one mentioned it cost €66 until it appeared on the bill. The real problem was the heat. With the AC set to 18°C, my own thermometer read 28°C overnight and 26°C the next day. Two nights of barely sleeping. When I raised it with the manager the following morning, she was dismissive from the outset — no apology, no goodwill, just an insistence that nothing was wrong and that 18°C isn’t realistic in a Provençal summer. I never asked for 18. I asked for a room cooler than the air outside at night. The only thing offered in person was a €200 suite upgrade. Paying more for air conditioning I’d already booked wasn’t something I was willing to do. A free same-category room came later via Expedia; we’d already unpacked and stayed put. Equipment fails. The response to it is what separates a five-star property from a nice building. Avoid in summer unless heat doesn’t bother you.