Forfaits vacances – La Fortuna

Staff was very friendly and attentive. The Italian restaurant Noi was phenomenal. But when a pool umbrella fell and hit me on the head, the hotel did nothing. I was in pain half our stay and they refused to do anything, or compensate us for the injury on any way.

Pour le prix, c’est vraiment un endroit qui en vaut la peine. Mon seul bémol est l’absence de plage baignable et la nécessité de signer une facture pour toutes les consommations, ce qui rend l’expérience moins fluide. Les repas dans les restaurants sont équivalents ou supérieurs à ce qu’on peut attendre d’un « tout inclus » de ce type, à l’exception peut-être du « meilleur » restaurant qui s’est avéré décevant. Le service est d’une très grande qualité, le personnel aimable, avenant, cordial. La propreté des lieux est supérieure à ce qu’on trouve dans 90% des établissements en Amérique du Nord.

Our 3rd time at this hotel. Not as good as before, we were disappointed. No violinists as usual, cocktails were not very good and very inconsistent, no offer on an upgrade. Most toiletry items were missing or never replenished when asked for, as with the kitchen items. The Bocado steak restaurant table and chairs were very uncomfortable. The chairs were too high for the table. I am 5ft 5in and my legs would not fit under the tables. Unlike the breakfast /Mexican restaurant, where the tables and chairs were very comfortable. Breakfast was very good, Bocado Steak was excellent for food. The staff were excellent though. Very consistent.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

This is a gorgeous location, with tons of potential to be amazing. Unfortunately, you have to chase down food/drinks for yourself. Often times the staff is just super communicative or over the top helpful. They kinda just say the bare minimum and you're left figuring things out for yourselves