Kapikiri Vacation Packages

Staff tried to stick us into 2 rooms that weren’t connected because the family suite we had booked didn’t have working AC. This wasn’t made clear to us and we had to wait until evening (with regular reminders from my husband ) until we got another room- still not what we had booked. To be fair, the staff did try to help - but the hotel is HUGE with literally hundreds of people who have no concept of queuing! They were understaffed and being Turkish trumped everything. We didn’t get great service and it felt a bit like fending for yourself. I don’t think the website makes it clear that all inclusive only allows you to eat in the main dining buffet restaurant - and you are only allowed to eat once at any of the other restaurants (unless you book 7 days or more). Water park was ok - limited rides for little ones and the fair was at best, maybe an hour or so before the kids got bored. We won’t be back

I’ve travelled all over the world and this has been my best trip. The staff were absolutely amazing. Not an ounce of arrogance. They were extremely polite and lenient. They even offered me a super late checkout for my convenience and I’ve never had that experience before. I never usually travel back to somewhere I’ve been but I am definitely coming back here to this exact hotel next time. The staff: Lokman, Ece, Gizem and Serkan were the nicest people I’ve met. Each one of them deserves the best and I wish them the best in their life. Hopefully they’re there when I come next time🫡❤️

Great hotel. Had some minor issues but our advisor Gulshat and Yana sorted it. Also the staff at Asma restaurant are the best. Specially Abdullah. Thanks

Food at the buffet is really good but at the restaurants can be better

I had a spectacular time staying Rixos Premium Bordrum. I received a room upgrade. Room was clean and huge with good view of beach from balcony. Omer was exceptional keeping me updated on events at the hotel and replies fast should I have questions or need assistance.