Forfaits vacances – Jilin

All stuff’s attitude is super nice , while the room is not very clean that there is thick dust on bed head and dirties on the tiles in kitchen. The water of shower room is leaking out thru the door. The water heating machine is not working, have to call technician to turn it on manually.

Hôtel bien situé dans le centre-ville de Changchun. La chambre exécutive est spacieuse avec un très grand lit confortable et un grand salon. C’est propre et bien aménagé. Le petit déjeuner en self-service est copieux, servi dans une grande salle spacieuse et dispose d’un coin jeux pour les enfants ! L’hôtel a une salle de gym très bien équipée avec une piscine intérieure très agréable pour se détendre. Juste un petit bémol pour le personnel à l’accueil qui ne sait pas trop donner des informations géographiques sur le quartier et la remise des clés a nécessité un petit quart d’heure de confirmation alors que la réservation a été effectuée depuis une dizaine de jours.

The hotel was very close -less than 5 minute walk- from the ChangChun Metro Line 2 NanKwan Station so it was very good for guests to make access to most tour points. But most staffs didn't seem to know how to do their work. I made the reservation and paid all including breakfasts in Korea 13 days before the arrival at the hotel. Just after check-in, I entered the room on the 12th floor and began to unpack, when a staff came up, knocked the door and asked whether I paid expenses. I answered I had already paid all the expenses by credit card through hotels.com in Korea showing her the slip. Later staffs must have checked if I had paid in Korea as I told her and showed her the slip. However, staffs asked me twice if I paid the expenses and demanded my credit card number when I was checking out. I really got upset and told them in broken Chinese "You should know how to do your work." The hotel looked new but it didn't keep supplying hot water water.