Icod el Alto Vacation Packages

Our arrival was positive with a clean reception and efficient staff. However, we had to explicitly ask for our promotional room credit, which had also been "conveniently" omitted from my parents' room when they checked in the day before. Once challenged, it was added, but it felt odd. The rooms were spacious but tired, and due to the staggered design, the "sea view" was only visible from one corner of the balcony, with the other facing the mountain. The pool area is very clean, though sunbed reserving is an annoying daily issue despite rules against it. The main pool is a uniform 6 feet deep, so take care with kids. While the salad bar and live-cooking stations were great, the hot buffet was disappointing, oily, and heavily stewed, with theme nights completely missing the mark. Standard drinks were good, but cocktails aren't worth paying extra for. Be careful with premium spirits; we ordered a familiar premium gin using our credit, it tasted completely wrong, and my wife was violently sick an hour later. Staff work hard and a €5 tip goes a long way, but check-out was a letdown. We were abruptly told we owed money, only to find the bar had lumped all drinks onto one room and included charges from before we even checked in. Reception was blunt, refusing to help and telling us to sort it with the bar. Overall, track your bills closely.

The hotel is situated just in the front of the beach. The sunset view from the balcony of the panoramic room was breathtaking. We had 16 drinks on our arrival delivered to our room included in the price of the room. Nice surprise. There are a lot of shops and restaurants around this area but we were dining in the hotel. Every day was a different menu. It’s not the fine dining but the food was a good quality and to anybody’s test. The pool area is quite active, plenty of entertainment. A lot of sunbeds was available around the pool. And the water in the pool was warm and pleasant. The reception staff is very nice. We would recommend this hotel and we will be back to this place in October.

Pleasantly surprised - we booked this as a last minute deal - we got a good deal - didn’t expect much with looking at the reviews. The property was clean, could be better maintained. You can only use the Al fresco bar for all inclusive food and drink which is annoying. However, The food was great - no complaints. Drinks were local brands but again no complaints. The skybar was stunning and cocktails were ok. The resort is in a fantastic location. Within the resort around the pools were very quiet, no rushing around like you’d expect most hotels especially in peak season. We have enjoyed it and would definitely return.

The staff makes you feel like home, excelent treat