Hương Gia Vacation Packages

This was one of my favorite hotels to stay in as the staff was so kind and helpful. They made sure to take care of me and I really appreciate all of their hospitality and hard work. The location is close to everything and the room was spacious and clean. I would definitely stay here again and if ever in Hanoi.

Like most places in Vietnam, maintenance is a bit of an issue. However, breakfast was great and staff were truly helpful and friendly. Rooms were comfortable and clean. Hotel was very close to shops, restaurants, Train Street and the lake.

The hotel is in a convenient location where there are lots of food options and walkable within the old quarter of Ha Noi. The room and bathroom are spacious, it has a rooftop bar that offers a great view to Hoan Kiem lake unless it rains (lol) What stood out to a seasoned traveler like me is the superior services by the service staff, very personable and willing to please. One staff who stood out during my stay was Anna (Phương) who was working at the breakfast restaurant, I noticed that she has a very personable attitude toward all the guests during breakfast. I rarely see that kind of services at the luxury hotels that I have stayed at so my hat off to Anna. There’s an area that hotel management needs to focus is to have the maintenance staff trained. There was a water leak above the commode in my bathroom and it wasn’t fixed properly so the leak happened again a couple of days later. I didn’t know that the hotel will arrange a transportation to the airport for you free of charge until my Grab showed up so the hotel reimbursed me for the cost of my Grab ride. Wow, never had that happened at any hotel I have stayed at until now.

호텔 위치나 전반적 직원들의 친절도 및 청결함은 만족스러웠음. 다만 이 호텔의 가장 단점은 그 나라 관광객들이 꽤 옴....가족단위 관광객들도 많음. 그래서 진짜 애들이 뛰어다니고...꽥꽥거리고... 그 나라 관광객들은 특히 문도 쾅쾅 목소리도 크고 최악이었음...ㅠ 호텔의 잘못은 아니지만 서양인들은 다 조용하고 좋은데 중동쪽 가족단위나 그 나라 관광객 가족단위들은 시끄럽고....어쨌든 덕분에 방을 두번이나 바꿈..ㅎ