Horsell Vacation Packages

Great hotel, I spent a couple of days with my friend, we found it good as it was very quiet time (just before Xmas) but it was very noisy in the early morning, I could imagine in busier times is worse. Other than that we liked our break and the swimming pool and gym were a plus, we ate at the restaurant for lunch, it was good and dinner at the bar twice, we liked it all, good break!

Extremely helpful and polite staff.

Staff were attentive and polite. Room was a bit too hot for sleeping. Breakfast was excellent quality but the high end restaurant was expensive for the quality of food. Also only had 3 options for children which was not great. Swimming area was lovely.

The rooms need some updated decor and someone to automatically bring milk and coffee refills etc rather than having to ask for it - we are the guests after all. No room service during our 2 night stay which I would also expect for the price. The dining room staff could be more attentive for evening service, and perhaps give more recommendations and advice on the a la carte menu and what to choose. Additionally, someone to greet you at the door of the restaurant rather than leaving you standing around not being sure to just take a seat yourself or not. The whole place has an odd atmosphere to it, and staff are possibly too discreet. Breakfasts were really nice though and it’s a nice little castle / village for a short wander. I’d spend close to 2k elsewhere in future though, and somewhere that has additional facilities - gym, pool etc.