Hirogawa Vacation Packages

Staff were extremely kind and caring

We rented the Junior Suite for a Family of 5, as is common in many parts of Asia, the room size was smaller when compared to Western hotel standards, but the layout was extremely efficient and well planned. The room included all the necessary amenities, made excellent use of space, and was comfortable, clean, and convenient. A great plus for traveling families is the In-Room washer/dryer. Overall, it was a pleasant stay and a great example of thoughtful hotel design in a compact space.

The room was comfortable, well-appointed, and surprisingly spacious for Namba. The air conditioning and television were also very easy to use, which is a welcome touch for non-Japanese-speaking travellers, as hotel room controls in Japan can sometimes be difficult to navigate, even with AI translation tools. What let the hotel down, however, was the breakfast experience. There were lengthy queues each morning simply to be seated, as only one hostess was managing the process. Most guests do not want to begin their day by waiting in line for up to 15 minutes, particularly when there are plenty of vacant tables available in a large dining area. It seemed unnecessary for guests to have to wait to be formally seated. Once inside, there was further congestion due to there being only one coffee machine and one toaster, resulting in even more queuing in what is clearly a very busy hotel. Overall, the room itself was excellent, but the breakfast operation would benefit from some improvements to better accommodate the number of guests.

Laundry is the best. Room was spacious and we had everything we needed. It’s just the moldy smell inside the bathroom. It was clean and can’t see any mold but the smell was there. We had to turn on the exhaust fan for a while and yet every time we entered bathroom, we could still smell it. Other that that, it was great.

The property is extremely beautiful, the amenities, especially the onsen bath were amazing and the rooms were spacious, clean and thoughtfully designed. The breakfast and lunch were delicious and the bar staff were relatively attentive. The front staff were helpful and attentive. If you need to do laundry they do have public coin laundry but it is always very busy so you may be waiting a very long time. We wish we would’ve upgraded our room with laundry included as we ended up having to go to a laundromat down the street (in the rain).