Hirafu Vacation Packages

We loved how spacious the rooms where. They were so comfortable.

I am not sure who was responsible for the photos and description of the hotel, but it was certainly not what we were expecting. From the website it appeared that there was an onsen in each room as it was listed as a "room amenity" it turned out that the only room that had this room amenity was the penthouse. When we arrived and checked in the room was lovely. However, there were many issues after. Apparently, we were the only ones at the hotel. The room did not have an onsen... ok, fine we will use the hotels onsen... nope it was closed. but we could use one at another one of their properties. No thanks, I don't want to travel 10-15 minutes to another property to be cold and wet. Ok, let's have a bite to eat and cocktails. Sir when does the bar open? It's not, but there is one 10-15 minutes away. We walked to the convivence store (10-minute walk) got some supplies and returned to our lovely room (with parking lot view) My husband requested ice but was told he could go buy some at the convivence store. We were booked for 4 days after the 1st day we decided over our outrageously overpriced Indian take out (the only place open) that it was best just to cut our losses and go to Otaru in the morning. Of our 20 days in Japan this was the worst. Either close the hotel or advise that "green season" everything shuts down. There were zero amenities. It was expensive lesson, but we had a great time in Otaru and only wasted one day of our vacation.

From my suite and bathtub, I had a stunning mountain view. The room was beautiful, clean and comfortable. The staff were cordial and polite. Although, I do wish the staff showed more Japanese culture customer service toward information and concierge services. Being at a Ritz Carlton Reserve hotel, I think the sophistication and quality of the onsen, gym, spa and in-house skiwear boutique weren't up to par. Those areas felt like I was at a Marriott hotel instead of a Ritz Carlton Reserve.

Room and location was perfect, check-in was smooth and breakfast was great. The ambience is very soothing and calm. It was a great hotel, would definitely recommend!