Heckfield Vacation Packages

It was very well presented in all aspects. The kitchen staff were good and helpful. The reception staff were well dressed and presented themselves very professionally rooms were very neat and clean. Would come again when visiting my mother everything is nearby.

The view of Winchester Cathedral from my bedroom was amazing. All of the staff were extremely helpful and positive including promptly resolving air temperature issues in my room. The room was spotlessly clean. But the room felt rather tired with scratched and battered furniture and a dated bathroom. The decor in the bar and restaurant did not reflect the historic location of the building and seemed very generic and unimaginative

The property is gorgeous, and the staff are all warm, friendly and helpful.

On arrival, there was nobody on the reception desk, and after waiting for a short while we had to go and find a staff member to check us in. The rooms whilst dated were clean and comfortable. Having booked a dinner bed and breakfast rate, we were disappointed to find that the dinner options were very limited, due to the hotel being refurbished according to a staff member. Breakfast buffet the following morning was fine, there was a good choice of hot and cold food. The coffee machine was out of beans though and once refilled would not work, which was disappointing. Overall a decent hotel, the main issue being the renovation and an apparent shortage of staff.

We had a 1 hr wait for our room to be ready .spacious and clean but tatty and needing redecorating .wallpaper hanging off the walls shabby furniture. Towels and bedding good. below average standard. Bank Holiday weekend booked fora spa weekend and the salon was shut the entire time of our stay. Disappointing. I could not recommend this hotel The staff were brilliant and the best thing about this hotel