Forfaits vacances – Grand Anse

Gross misrepresentation of "luxury" (which is how the hotel advertises themselves on their website). Faulty sewage systems caused backed-up toilets and flooding and exposed family to biohazardous environment in our 1st unit. Family was moved to a different unit that was Filthy, Unsanitary, and with Unsafe Conditions as well: Hanging Wires, Mold, Cracked Windows, No Hot Water, Clogged Shower and Sink Drains, Torn and Dirty Bedding, Bugs, Disgustingly Soiled Seat Coverings and Cushions, Cracked Windows, Extremely Dirty Floors, etc... I have reported the hotel/owners to the Grenada Tourism Authority, Grenada Consumer Affairs, and Health & Safety, and will be following up. Hotels.com needs to investigate and reevaluate is this is a place that they are okay with listing as a 3-star hotel on their platform. The minimum expectation for 3-star is clean, well-maintained and comfortable for guest. The hotel is not safe, clean (not even sanitary), or comfortable. They are operating with a gross lack of maintenance. The owners have NO integrity, and refused cooperation or any accountability for the conditions of their property.

This was by far my favorite hotel so far! I can't express how wonderful the staff was. They were the Niiicest people I have ever met. The accommodations were amazing, everything was clean, fresh and prompt and the food was wonderful. Seriously....The staff was absolutely amazing!!! That can make or break a vacation, and they make me want to come back, so happy with my stay.