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"Here’s a polished version that includes the additional details and ends with the refund issue: I had a very disappointing experience with this property. When I arrived at the scheduled check-in time, the apartment was not ready for guests. The host acknowledged that it was not prepared, which was unacceptable after I had traveled expecting to check in on time. We had an event to attend at 7:00 PM, but around 5:30 PM the host informed us that a cleaning crew had just arrived and that it would...

"The apartment is so nice and clean. It is easy to get to anything from the location. The leasing agent, Jeff, was excellent at quickly answering all my questions."

"Nice place and very quiet, my wife and I really enjoyed that aspect. It can be a challenge getting around the building and finding the unit. I think it took us a few days to get it down as to where to park and reduce our walk to the unit. It’s a very nice building with amenities like pools, pool table, and workout area (all on the 1st level). The sky view area is also nice. It has arcade games that you can play for free. I would definitely recommend getting a coffee maker in the unit. That was...

"This is a great property. Convenient to shopping and restaurants. It is very clean and a comfortable place to stay."

"Host was very active in communicating"

"Great location close to mall and restaurants Great layoutGreat amenities including pool, gymVery responsive hostI would definitely consider going back"

"Great stay"

"The smell in the apt was awful. Smelled dirty even though it appeared tidy/clean. Carpet was old & disgusting. Could not open any windows to air out. Turned on air when arriving hoping that would help smell while we stepped out for a few hours but that did not help. When we arrived back we left because we could not stay there due to smell & had to pay for a hotel about 10min down the road. "