Fanes Vacation Packages

We stayed 10 days at the end of August, a family of 4 (2xadults, 1x17 yr and x1 13 yr). We were all inclusive in a River Passage 1 bedroom Private Pool Suite. Previous holidays, we stayed in different MITSIS resorts (Laguna, Alilia, Blue Domes), so our review is compared to these. Overall, the hotel is set in a beautiful location, well kept and clean grounds. Our room was lovely, with a huge bed, and ample storage. The private pool was cleaned daily, and also had x2 loungers and a day bed. Small things that let it down were, coffee cups that didn't fit beneath the espresso machine, and the constant contact with reception to get our mini fridge re-stocked. It should have been done daily, but a few days we were missed. The beach and pool area was fab, with plenty of loungers available, no matter the time. Food was good, but it felt like a few simple things were missing. Like the offer of milk and a spoon with your morning coffee. A gap in time between breakfast ending and the food truck / pool bar opening, meant a small wait. Ideally overlapping times would be better. The food was great, especially the food truck (with our kids). The x3 private restaurants were good, again small things let it down. Not everything was in the all inclusive, so a bowl of rice was €12 ! All the staff were brilliant & friendly. A small thing that could be easily fixed. We asked for late check out at 5pm, but could only stay in our room till 1pm. This meant shower/changing by the pool before pick up.

I stayed at this hotel in July for 5 nights. Upon arrival we were upgraded to the junior suite. I have never experienced a nicer hotel, the staff were attentive and there were so many pools to use so that you were always able to get a sunbed. We did the all inclusive package, and I highly recommend this as the restaurants on site are included. My only comment is the issue around sun beds and some people trying to reserve them in the morning, it was noted that this is not allowed but not much was being done to stop this and whilst I feel comfortable moving peoples towels I know this can ruin the experience for some people.

We had an amazing relxing girls trip here. Hotel, scenery lovely, very quiet hotel if youbwant to relax and have a break.

Excellent hotel with good facilities. Good atmosphere with wonderful staff. Would definitely go back there again.

Thought we would give this hotel a second chance following our first visit in 2018. First instance, reception staff were lovely and welcoming. We had a deluxe sea view room. The cleaners are definitely the heroes of the team. Whilst the room was clean, the decor and furnishings were tired. Shower was scratched and worn. Most alarming was the glass balcony only had 2 screws at one end!! We never had a hot meal. Always luke warm. It was like eating in a canteen. Nobody ever asked if we enjoyed the food. We have lost some weight for sure. If you were a custo.er of the deluxe pool rooms then you were lucky to have sampled the 2 onsite Restaurants, however people we spoke to said they were rushed. The Managers walk around but we never saw them engage with guests. Sat on phone in lobby area. Dirty scratched floor I wished I had never gone back and stuck to my own review from 2018. Definitely NOT 5 star 3/4 at best.