De Winton Vacation Packages

One of my favorite places we stayed during our week in Alberta. Fabulous views, cute and functional accommodations with excellent service.

My experience with this booking was extremely disappointing. From the time I booked through Expedia to my arrival at the property, I encountered significant issues. Before arriving, I attempted to contact the property using the phone numbers provided, but I was unable to reach anyone. When I sought assistance from Expedia, I did not receive meaningful support. As a result, I was left waiting outside the property for an extended period in an area where I did not feel safe. During that time, I experienced a threatening encounter, which was very distressing. Despite explaining the situation and providing supporting documentation to Expedia afterward, I did not feel that my concerns were taken seriously or resolved appropriately. I was charged for the reservation even though I was unable to access or stay at the property. The experience had a significant impact on my well-being and caused substantial disruption to my life. Based on my experience, I cannot recommend booking this property or relying on the support I received in this situation.

Helpful staff

Very disappointing experience. We were supposed to check in at 5 PM, but we did not receive proper check-in instructions. We tried calling and messaging for around 2 hours and got no response, which made the check-in process very stressful. On our checkout date, there was no water, so we could not shower or even brush our teeth. We were never informed ahead of time that the water would be off because of construction. When we contacted them to ask for a partial refund or some form of compensation, they did not respond. The customer service was extremely poor, and I would not book with them again.