Forfaits vacances – Chtaura

Propre, personnel attentionné, super petit déjeuné

Hotel sympathique juste devant les ruines de Byblos. Personnel très poli et gentil.

The room itself is esthetically nice looking and is well equipped. However, my stay was horrible as there was constant noise nuisance that did not let me sleep. The room is not insolated at all from noise coming from within the building. There is a nightclub on the gf, a construction project below the room and you can hear everything happening in the lobby. Nothing of these were mentioned in the publication. Moreover, and contrary to what is listed, there is no parking on premises (one of the reasons for my booking initially). Costumer service did nothing to resolve, they kept trying to justify themselves and ended up ignoring me at end. I left a week before my stay ended and booked a new place because I could not get any sleep.

This hotel isn’t a 5 star , this is maximum 3 stars and the management allow his staff to rent a room with a bad shower and broken one. There is also no water in the shower , u paid for an hotel on which you cannot take your shower and no one propose a solution.