Birch Lake Tours and Activities

The room was nice, clean, comfy bed, nice towels. The kitchen and appliances was very nice but lacked much in the way of utensils, plates, bowls, glasses, mugs; the few silverware pieces available were dirty. The staff was super friendly and helpful. The breakfast was good. The hot tub was out of service the first day, back in service the following day. The pool was good. The restroom in the pool area was dirty, toilet wouldn’t flush, paper towels and toilet paper were just on the counter.the place needs some tlc in areas other than the rooms, which are very well put together. The area is walkable to restaurants, lake walk, etc, great location.

Great property and location. However, we were grossed out by the cleanliness - the sheet on the bed and pull apart sofa had stains, and the pull apart bed had crumbs all over it. They appreciated my communication but no intervention to make it right, which was disappointing. I probably won't be returning.