Forfaits vacances – Bigenthal

Cheap hotel very well located in the city center. Rooms are small (can be noisy depending on the neighbors) and quite old but clean. There is a common living room where is a fridge and a microwave oven, which allows heating meals. Breakfast is included but as we stayed there, the only hot beverage was tea as the coffee/hot milk/ machine was out of order. No parking at the hotel, there are several ones around but are expensive.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Excellent emplacement Belles chambres petit déjeuner bien Personnel aimable et serviable