Balsta Vacation Packages

The room is clean and well appointed. Check-in and check-out was straightforward and the code-pad entry system made the place feel safe and secure. The apartment block is near the metro station, so it's easy to get into the centre of the city. There are supermarkets nearby. But the apartment block seemed to lack any recycling facilities, as far as we could tell.

We had a late checkin and the hotel told us to inform the late arrival for key collection procedures as no one will be at the front desk. We informed them of late arrival. After 4 phone calls and 3 mail, no procedure for late arrival. Each time we called they said they will provide the instruction in the next few hours. No reply to the mail. They just spoiled our day of check in keeping us in very uncertain state.

Great suite, spacious, comfortable and beautiful design. Nice bar area and really good breakfast.

We stayed for 5 nights for a small holiday in Stockholm. On arrival it was a really nice location by the water and adjoined to on of Stockholm's many national parks. The hotel felt smart and sleek. You were well looked after by staff if you needed anything. We were English speaking and that wasn't an issue. Breakfast was well thought out. A good selection of hot and cold options, bread station, coffee, juice and pastries. The only issues we had were we were travelling as three with our young daughter. We had to ask each day for towels for the room as it was made up for two each time. We also after booking were told there was on additional cost of roughly £30 per night for a bed for my daughter to have her own bed set in the room. That may not have been the properties fault and the issue might of lied with hotels.com. we did search as a family of three and everywhere we've stayed in the past you would always have a separate bed for your child to sleep inclusive in your booking price. We did make this clear to the hotel but this was their policy and additional charge for a bed for your child. I think having known that beforehand we would have chosen somewhere else to stay as to us it's a hidden upsell cost that's unfair and unclear to the guest. Again this issue could lie with hotels.com or the hotel depending on how they advertise it to potential customers. We did have a lovely stay and holiday though. And located nicely out of the bustle of the city.

I absolutely love this hotel. Maritime theme was amazing throughout. The coffee and tea availability in the hallways was perfect. Love the decor and the names on each of the rooms of sea captains. And the rooms were absolutely clean. And thank you for the complementary glass of wine upon arrival with a personalized note.