Xuan Loc Vacation Packages

I was disappointed with the decor in the room. It looks dated. I wouldn't have thought so since the building itself looks nice and so was the lobby. The one thing I was dissatisfied was the mini refrigerator. It's NOT cold. I thought it was broken so I called the front desk and was informed that their refrigerator only gets a tiny bit cooler than room temperature, however; ours was HOT. I couldn't put my dairy goods in such as milk, yogurt or even my meds cold. I have been traveling for over 30 years and this was my first encounter with a refrigerator that isn't cold. What's the point of having a refrigerator that's at room temperature! We also got charged for 2 bottles of water that we thought was free since, they offered 2 free water bottles per day. We stayed for 3 nights and didn't use house keeping at all. When checkout they said we owed $40k for the water. It's not much but I thought bad customer service since I could've got 4 for free instead.

the staff really nicely! Specially the supervisor Trung Tan was so helpful during our trip. All the buggy drivers were friendly and nice to our family trip

The laundry fee is so pricey. It should be discounted.

A little noice when staff working