Vogorno Vacation Packages

Beautiful city and great location. Nice quaint hotel. Able to use city buses to downtown area. Finding parking could be an issue depending on the time of day.

Highly recommend this hotel for several reasons. Staff were friendly, helpful and welcoming. Location- minutes from the train station (exit at platform 4). Easy access to the beautiful Lugano using the cable car which is every 3 minutes and takes less than one minute. Area around the hotel. Room was comfortable and very well decorated. The hotel has many pieces of art work which are a joy to look at. Some quirky things look at. The hotel website has a picture of breakfast - this is exactly how it was presented. Another work of art for eyes (and stomachs) to feast upon. Coffee made to order. You can help yourself to water and make a coffee anytime of the day. Rated as 3 star but should be higher.

Very clean bathroom

Beautiful hotel with excellent breakfast. Being right next to the funicular was very convenient!! Excellent location, close to shopping, restaurants, and the lake.

The first day: we arrived to find out that both rooms that we booked had, attention - extremely dirty toilet closets. We had only a weekend trip, why would it be even a problem for such a premium hotel to give rooms in these conditions to guests? After I reported that the toilet in my room had an issue, the staff acted as if it wasn’t a big deal. Instead of apologizing or focusing on resolving it, I was given a lecture about how difficult it had been to clean the toilet. To make matters worse, around midnight that same day, the shower stopped working completely, leaving me unable to use it. At checkout, I reported both the toilet and shower issues again, expecting someone to offer some level of compensation. The receptionist’s first response was, “This is not possible.” I asked, “What do you mean? Are you saying I’m lying?” The reply was, “Sorry, I’m not going to argue. I’ll call the cleaning manager.” When the cleaning manager arrived, they immediately confirmed that both issues had indeed existed. Despite that, the only compensation the receptionist offered was a free drink. The problems themselves were frustrating, but the way they were handled was even worse. My concerns were dismissed, I was effectively made to feel as though I wasn’t telling the truth until a manager confirmed the issues, and the hotel’s solution was simply a free drink. This is definitely something that I would never expend from a high-end swiss hotel. Never again.