Vales Vacation Packages

Whilst the property is rated at 5 star, it is not a luxurious facility. Rooms and corridors are pretty much due for repainting. Staff members were generally friendly and helpful and the facilities were good although a little basic. For a 6 night stay were only entitled to two large bottles of water in the room on arrival that were not replenished. This is policy at this property. Food was generally good with the buffet representing good value. Ala carte menu is quite limited but sufficient.

Staff was very helpful and accommodating

We stayed at Palmares Signature apartments a week with our 2 boys. The property is beautiful, modern, unique concept, great furniture, partial sea views from the terrace, fully stocked kitchen ( cuttlery, glasses, cups, pots and pans although we have not eaten in the apartment). The two rooms are connected thru a short outdoor hallway which offers privacy between the master/living room and the second room. The restaurant views are stunning. Cleaning staff were wonderful, always on time and did a great job. You need a car as Lagos is 12 min away. Unfortunately some things didn’t go smoothly hence the rating. The A/C in the main living area hasn’t worked. The room temp hovered around 25 until it fully died, leaking on the floor. Staff have offered to move us to a new room ( lower floor though) that had the same broken A/C. As the A/C was still working in the bedrooms we decided to not move.They brought a noisy portable A/C for living room with towels spread on the floor to contain the leak. The water was lukewarm until the last day when it was raised to a comfortable temperature. The breakfast was good quality, decent assortment but every day the same. After 7 days it got repetitive. The beds were not as comfortable as we were expecting from a resort of such caliber. There is construction at the property although they try to contain it. The windows are great at protecting the units from the construction noise. All in all was not the experience we were hoping for.

The staff were very helpful and pleasant to interact with. The property was a really pleasant environment at many levels. The accommodations were very pleasant.

The pictures making it look newer and updated, it’s very dated. The room I had looked like something out of the 80’s. Beds were hard as a rock. The only reason I’m giving any good stars was the front desk guy, who was doing a great job.