Turfway Park Tours and Activities

ALL staff that we encountered was exceptional and what you would expect from a hotel as nice as the Fidelity. Superior double queen bed was perfect for my family of 3 and CLEAN. Short walk to a lot of restaurants, the ballpark & a lot of the city’s downtown attractions. We will definitely stay here again!

Good, but not great. Great lobby architecture and design, very friendly and helpful staff. Our waitress at dinner and breakfast (same gal, must put in long hours!) went the extra mile. What was lacking was the cleanliness in our room. It was a hot day so as soon as we walked in the room my husband made a beeline for the air conditioner. He saw right away it was dusty and kinda yuck. We didn’t have a great view out the window, no biggie, but we couldn’t have enjoyed it anyway as the window was dirty. In the bathroom the toilet * should be 1000% pristine clean. It wasn’t. The light switch was grimy. And the bathtub faucet dripped warm water all night. I think Hilton should absolutely keep the charm of older hotels but the housekeeping game has got to be spot on.