1/5 Terrible
Justin
Travelled with group
May 31, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If this hotel had negative stars rating that’s what this hotel deserves. Completely ruined my trip from when i walked into the hotel till i left this hotel. We traveled to Tulum Mexico with another couple i booked the “luxury suite” nothing luxury at all HAHA. The other couple booked a king bedroom. As soon as we walked into the hotel when we arrived the receptionist said “are you sure you’re staying here” “it doesn’t seem like you’re the right fit for us” as he said it rudely with a look on his face. At this point i wanted to leave and book another hotel but i already paid in full so i was stuck at this point. The hotel was very outdated and dirty. The last day we were there we rented bikes and rode the bike to the ancient ruins to check it out. We double locked the bikes that the hotel provides us locks for. When we got back to the bike rack the bikes were stollen. We took a taxi back to the hotel the hotel manager named Yerald was waiting outside for us and was extremely rude and yelling saying “where are my bikes” “you need to pay me for the bikes” before i even said anything i thought this was weird like he already knew “what happened” HAHA. I told him bikes were stollen” he said “I don’t care about your sob story you pay me 1500$ US dollars or I’m calling the police and you’re going to jail”. Literally didn’t give me a chance to explain what happened just yelled and threatened us. This hotel was extremely disappointing an ruined our trip. This place should be shutdown!!
Stayed 3 nights in May 2022