Thomas Jefferson University Hospital Tours and Activities

I didn’t like that there was a cockroach in my room. But they did accommodate us and upgrade us to a better room.

Love the boutique feel, the very spacious deluxe king room, the spa and restaurant was a real treat also. Having an indoor swimming pool at the hotel is a big plus. We can’t wait to go back! Rick and Brigid Scire

Overall, I had a good stay. The hotel is ideally located, check-in was easy, and the bed was very comfortable. I especially appreciated the personalized welcome note and sweet treat waiting in my room. The robes and slippers were also a nice touch—always a plus in my book for a hotel. Staff checked in by text throughout my stay, responded promptly to requests for towels and room service, and took my concerns seriously when an unfamiliar man approached my room. Security followed up and assured me they were monitoring the situation. The room had a large bathroom with a jacuzzi tub, but it felt more like a nice studio apartment than a luxury hotel room. I did not use the tub because it did not appear as sparkly clean as I would have expected. I also noticed a brownish stain along the edge of the curtain, the bathroom sink drained slowly, and there was a noticeable gap beneath the room door that made me slightly uncomfortable. Room service from Square 1682 was timely and the food was decent, although I expected it to arrive on a tray rather than in a takeout-style bag given the type of hotel. This was not a bad stay by any means, and the attentive communication was a highlight. However, the room and service details did not fully match the luxury experience I anticipated. I am unsure whether I would stay again, although I might consider a larger or upgraded room.