The Spa at the Ritz-Carlton Tours and Activities

Overall it was a good stay the room was clean.The staff was good in the beginning but at checkout the women working the front desk was rude and acted as if she didn’t want to be ask questions about the shuttles. And there was a problem with the printer I assume because I never received my receipt and she said she would email it .

Property was well located and our room was pretty large. The beds were comfortable. Staff was friendly and sent extra towels up quickly when we asked. The only complaint was the air conditioning. The hallways were beautifully cool and a guest from a neighboring room said their ac was fine. Unfortunately ours was between 77 and 79 degrees the whole visit. We tried everything to reset it but it didn’t work and sometimes showed ERR Worst thing was that we told the desk multiple times and days and they apologized and said someone would come to look at it but no one ever came. I’d suggest you bring a fan with you as you may need it.