Tepotzotlán Vacation Packages

Good location but be aware the. Noise This is not from outside. We could not figure out why we could clearly hear our neighbors. Seemed like they were in same room . We then noted that we shared a window and there was a little gap between the rooms. That is I could pass notes if I wanted to that is why I can clearly hear all conversations. It was very loud and I cannot sleep without my AirPods. My husband had to stuff our jackets in the crack in the window every night to get some muffling. Also, the beds are very hard. I am not that picky and I had to lay out pillows and make a pillow top mattress in someway. The faucet leaked in the bathroom, but not to the point where it caused extreme puddling. Shower was good. I did not eat breakfast. Good elevators. I would not stay here again. Staff was adequate and not overly friendly nor did they ask how everything was through our 6 nights. Honestly, the only reason I stayed was because it was prepaid.

A fabulous stay! ✨The hotel is so chic and cute and clean and modern. Obviously the location is really quite attractive. The neighborhood (Roma Norte) surrounding the hotel is so lush and green and full of beautiful art and colored buildings! There’s so much rich food around the neighborhood, and all the hot taco spots you could think of. Even the hot churro spots are nearby. Above all the hospitality is absolutely excellent. The staff are so warm and so friendly and they really get to know you personally. I want to especially thank Max, Natalia, and Adriana! Truly, they made each day I stayed here so much better with their warmth and joy. I also appreciated how there is 24/7 security!

Yes the room was clean. Staff very accommodating. Breakfast was great.

There was a lot mold all over the windows, curtains, and in the shower. The staff was very understandable and then moved us to a room with a lot less mold

Extraordinary service by professional staff who were both helpful and a pleasure to get to know. Beautiful hotel, nice location and wonderful buffet breakfast.