Summer Hill Vacation Packages

Good experience

I thought the room itself was fine. I did not appreciate that my room was not serviced until 1 or 2 PM daily. I left the room each day in the morning at various times - yet if I returned before about 2PM the room was not serviced. The first day I was there it was not cleaned and refreshed at all and I had to call to get fresh towels in the evening.... The "resort fee" is a joke. What exactly am I paying for? There was a Keurig coffee maker in the room - but I had to pay for the pods... There were hygiene products on the wall of the shower and a TINY bar of soap to wash my hands with, but they were not worth over $50 per day... I did use the pool and 2 pool towels during one day of my stay - again, not worth over $50 per day. There are no modestly priced food options in the hotel, The "food court" is not modestly priced. The tray of items for purchase in the room is ridiculous. I will say that all staff I encountered in my stay were more than friendly and helpful. I did not have any negative contact with anyone who worked for Harrah's. Everyone was pleasant, helpful, and friendly. I appreciated that a lot. I thought the price for the room was more than fair. It was a bargain. But, because I did not have a car on this trip and would have liked to stay in or very near my hotel to eat, the food options available were a problem. Overall, I will not stay at this property again if there are other options. It was not a good value for my vacation dollars.

There was no one at the desk when I arrived. No hot water the first morning. When I called about it, the front desk person was like “oh well, I’ll report it to maintenance.” For what I paid, they should have moved me to a different room immediately. But they did not care. I guarantee that I won’t be returning.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....