Stingray City Tours and Activities

This place is terrible do not go here we had a cockroach in our room, the food was not good, the patio, pool, chairs were never cleaned. Bees are horrible always on your food or your drinks. Staff is nice but the rooms are disgusting and nothing is updated or even cleaned or even kept up on. Bugs in the dining area. No where to get out of the heat no ac but in your room. No shade anywhere. Horrible!

Our stay at SLS Baha Mar had both positives and negatives. Overall, we had a wonderful family vacation and made great memories, but the service issues stood out because they did not match the expectations of a luxury resort at this price point. The property itself is beautiful with incredible amenities, but the service was extremely inconsistent. While we encountered some amazing employees, those experiences were the exception. Many interactions involved poor attitudes, lack of urgency, and little attention to guests. For example, ordering a simple breakfast of a croissant and two yogurt parfaits (nearly $60), the cashier responded with “What do you want?” in a very dismissive tone. At Baha Bay, Guest Services gave directions without the employee even looking up from her phone. We also had to call four times for ice delivery, which cut into our beach time, and housekeeping did not arrive until almost 4 p.m. We paid for an ocean view room but did not receive an actual ocean view, and the front desk showed little interest in resolving it. We also had restaurant reservation issues where no one took ownership to help fix the problem. We do not mind spending money on vacations—the issue was paying luxury prices while receiving service that did not match. On the positive side, the food quality was excellent, towels were easy to get with no extra charge, and Baha Bay Water Park was a highlight for our 3½-year-old daughter. It was clean, well maintained, and had lifeguards throughout