Shepherd's Bush Empire Tours and Activities

Lovely and well maintained room, but hotel lobby is very small and staffing appeared somewhat basic. When I arrived there was a bunch of scaffolding stacked up by the entrance and the lift wasn't functioning (this should have been communicated ahead of time in case there were mobility issues). The staircase is in need of updating as well. But good experience overall and very well situated.

I booked a specific place due to the sleeping arrangments, knowing how specific my neurodivergent kid is, needing to sleep in her own bed. Not until we were in the air already flying from the US to London, I was sent a message that they changed us to another apartment, tried to say it was an upgrade. The sleeping arrangment was ruined and 2 kids had to sleep on the couch. The towels weren't any bigger than hand towels and they gave us 5 for 5 people the whole week. Water went all over the floor because the shower glass is very difficult to close enough for the 1st 2 panes without the 3rd one all the way touching you. And since no other towels in the whole place, it was ridiculous. Not even kitchen towels, napkins, or paper towel. Also, while there was a washer/dryer, no detergent and no idea how to work it. And there was nowhere to put anything in the bathroom, there were holes and rust marks where they must have had shelves, but they weren't there anymore. We spent most of our time out of the apartment, thankfully, but disappointing.