Schrofenstein Castle Ruins Tours and Activities

The front desk staff was extremely unprofessional in his approach of attempting to reprimand guest about flight delays and made it clear that airline concerns are not his problem. The customer service staff gave paid rooms away to people who were coming in seeking accommodations. We were given keys that didn’t work for our assigned a room. I went to the customer service desk to rectify this concern, to find another disgruntled customer who paid for a room, only to arrive and his room was given away. The manager declared there were no more rooms for the night leaving that customer without accommodations who had been waiting for a room. It was suggested that the manager did not want to accommodate a Black man. As I’m waiting to address our key concern I learned that our key didn’t work because there was guest already staying in there. After declaring there weren’t any rooms left I watched the manager find available rooms for guest currently walking in seeking accommodations. We were moved to the cleaner, updated tower, and couldn’t wait to leave the following morning.

Walked in the room and walked out Room had roaches and mice walking around Blanket looked dirty The room had an awful smell The worker offer another room but it was the same The picture on the website showed a nice looking place but once you see it real bad

Sirtaj is conveniently located just a block or two from Rodeo Drive, making it an easy and safe area to walk around. The only drawback was the parking situation due to ongoing road construction—you may need to walk about a block to access your vehicle. That said, the staff were very helpful and transparent in explaining the parking process.