Forfaits vacances – Rudgeway

Hôtel bien placé dans Bristol. Hôtel propre et personnel agréable.

Très bel hôtel de caractère, restauration excellente, petit déjeuner copieux. Le personnel est très accueillant et serviable. À refaire sans hésiter.

I booked this place whilst travelling for a work. Marked as ‘luxury’ by hotels.com but it was anything but! Upon arrival I was greeted by a rude and unbothered staff member - gave 0 information, didn’t talk to us about breakfast or even show us where our room was (which was in the courtyard) & then proceeded to tell me I needed to pay for the room again, despite already paying via hotels.com - she said to take it up with them. The room was okay - bed was nice but for the price of a country hotel I expected better bedding etc. There were stickers and notes on several things saying ‘do not take home with you’ which again didn’t say ‘luxury’ to me haha. The room was a little tired with paint chips and marks but added to the character a little. Dinner was tasty - we had the vegan pasta and the menu had some great vegan options for us which is rare when travelling. We were given a voucher for 2 free drinks which were house wine, beer, prosecco or a soft drink. We used it during dinner to find out that peach iced tea isn’t classed in their soft drinks which was a bit frustrating. Post-dinner we had a margarita and espresso martini. The espresso martini was one of the worst I’ve ever had! Later I realised that they had mentioned turning off their coffee machine to us mid way through dinner & instead of explaining this when we ordered an espresso martini - they just made it without the espresso!! Breakfast was tasty :) Overall, disappointing stay and wouldn’t return