Rhydwyn Vacation Packages

OYO? More Like "Oh No!" If you're looking for a hotel that turns a simple booking into an unexpected game of Accommodation Roulette, then congratulations—you've found it. I'd booked two family rooms (each with a double bed and a single bed) a weekin advance. Simple enough, you'd think. On arrival, however, we were handed keys for one family room and one twin room. Apparently, at OYO, a confirmed booking is more of a polite suggestion than an actual reservation. When I pointed out that this wasn't what I'd booked, the receptionist—who had literally just started her shift—called the previous member of staff. To be fair to her, she genuinely tried to help. Unfortunately, the man on the phone had clearly graduated from the Customer Service School of Brick Walls. His helpful response? "It's not my fault." Well... perhaps not, but it's certainly not mine either! The reality was obvious: they'd double-booked one of our family rooms and hoped we'd quietly accept a cheaper, unsuitable replacement. Their grand solution? A separate double room. Which meant my son and I—who'd booked a weekend away together—ended up sleeping in different rooms. Exactly the opposite of why you book family rooms in the first place. Overall, if OYO stands for anything, it should be "Oh, You're Overbooked." Or perhaps just "Oh No." ⭐☆☆☆☆ I'd happily stay in a Travelodge car park before I'd trust this hotel with another booking.

The location is great, the parking is handy and the room is beautiful! It was room 6 on the back of the house and was very quiet. The beds were comfortable and the fridge was handy. But, of all the double sockets you could only use 1 half of it if you were lucky... they were a bit wobbly and you couldn't plug a second plug into the other half of it which meant if you had your phone charging next to the bed you couldnt have the lamps plugged in.... someone was aware of this as none of them were plugged in! The bottom of the shower was a bit yucky.... a toothbrush along the edges and in the corners might be a plan.... the cover for the plug hole was broken and kicking around the bottom of the shower and the shower wasnt working properly.... the fact the button was missing from the front of the electric shower was concerning in itself but adding to that I tried every setting possible for about 20 minutes in 34 degree heat until my fingers were wrinkly on both hands and could not achieve anything other than scolding hot or freezing cold. It was the back of 9 at night and 3 of us needed a shower after a long day driving and I didnt want to start messaging owner (theres no reception) at that time of night... but the experience was torture, we felt worse after the shower than before and the bathroom was streaming with water, surprised we didnt set fire alarm off with the steam! Also.... maybe a bit much to ask but the addition of a fan would have been appreciated.