Polebrook Vacation Packages

Hotel was very well located and your friendly staff were very accommodating.

The view from our room ( 1010 ) was incredible. The room was unbelievably clean as was the bathroom. A credit to the hotel and it's staff. The breakfast across the road you was just spoilt for choice with fresh fruit or your typical English fry up. A delightful stay to which I would recommend to anyone ❤️

So no food on arrival as restaurant closed. What was on offer was simply way below 3 stars not 4

The images don’t represent this apartment. The apartment in reality appears to be like the one in the photos, but with true AI filter. Extensive use of gross polyester blankets were used to cover the gross furniture. This host ruined the first day of our trip with their deceitful tactics. This place was so below our standard and so far from what we expected, and was so gross that we desperately searched for alternative accommodations immediately after walking into the room, thankfully finding some availability at a nearby Marriott. The onsite person was kind enough, but completely unhelpful and gave me the number to a manager that I have attempted to contact via WhatsApp and through the Expedia messaging, all to no avail. 5 days later and I’m yet to hear from this scammer. I’m highly disappointed in Expedia for not having better vetting and very disappointed that Expedia has not clear way to remediate this. I’m reconsidering my Expedia use. I’m a Gold member and have extensive travel experience and I have never had such a terrible experience. Be very cautious with any of these apartment bookings, especially in London. Expedia is almost useless and apparently some of the people that rent out these apartments are not decent humans. Great societies are built on trust, these types of tactics erode trust. My advice: don’t chance it.